Security is one of the most critical aspects of any digital platform. Especially in a system that requires person-to-person interaction, such as package delivery, trust forms the foundation of the entire experience.
SendPal combines technology, verification processes, and transparency to protect its users. In this article, we explain step by step how trust is ensured in SendPal.
1. Mandatory ID Verification
In SendPal, everyone — both senders and carriers — must verify their identity.
This ensures that all users on the platform are real individuals.
ID verification prevents fake accounts, reduces the risk of fraud, and strengthens mutual trust.
In short, every user is traceable and accountable within the system.
2. Package Content Transparency
Transparency is the foundation of a safe delivery process.
Currently, senders are encouraged to share the contents of their packages. This helps the carrier know exactly what they are transporting and prevents surprises or risky situations.
Soon, this step may also become mandatory. This way, each delivery will have a full declaration, allowing both parties to feel more secure.
3. User Rating System
The SendPal community ensures trust not only through technology but also through user experience.
At the end of every delivery, both the sender and the carrier rate each other.
Thanks to this system, new users can easily choose highly rated and trustworthy carriers. Working with well-rated carriers significantly reduces the risk of negative experiences.
4. Secure Payment System (Escrow)
Payments made through SendPal are not transferred directly to the carrier.
The fee paid by the sender is held in a secure pool (escrow system).
Once the package is successfully delivered, the payment is automatically transferred to the carrier.
This system protects both the sender and the carrier, eliminating the risk of fraud.
Everyone can enjoy a secure transaction without risking their money or their package.
5. In-App Communication and Safety Monitoring
All messaging and photo sharing should take place within the SendPal app.
This is not only for convenience but also as a safety measure.
If an unfortunate event occurs (for example, the carrier fails to deliver or steals the package), the in-app messages, photos, and verified ID information can be shared with authorities when necessary.
This helps support the affected user during official procedures.
6. Coming Soon: Package Insurance
SendPal continuously works to improve security.
With the upcoming package insurance feature, users will be able to add an extra layer of protection for their deliveries.
This feature will provide financial coverage in case of loss or damage.
In other words, the delivery process will soon be not only fast but also fully secure.
Conclusion
SendPal combines a community-based trust system with advanced technology.
Through ID verification, user ratings, payment protection, in-app communication, and transparency, users are protected at every step.
In short, SendPal is designed not just for sending packages — but for sending them safely.
If you’re curious about how the sending process works, check out our guide: “How to Send Packages with SendPal.”