You can find answers to the most common questions about the SendPal experience here:
SendPal is a community platform where travelers can offer space in their luggage to help others send documents and packages. Users create trips which makes them Transporters, and others can request to send items via those trips for a fee.
Yes, SendPal has a mobile app available for iOS and Android devices.
Anyone can create a trip by posting their travel details (departure, destination, dates). This automatically makes them a Transporter. Other users can then browse available trips and send requests to carry their items. Transporters can accept or decline these requests.
Yes, you can edit your profile information by navigating to the profile section in your account settings.
Transporters must verify their identity with our Persona verification tool before they can accept any delivery requests. Senders verify their profile and make payment after a Transporter accepts their request. This ensures both parties are authentic before any transaction begins.
SendPal operates in multiple countries worldwide. Please check our website or app for a full list of supported regions.
Yes, you can view your payment history in the payments section of your account.
Yes, SendPal charges a small platform fee that is included in the total payment made by the sender.
Yes, refunds can be processed if the shipment is canceled before handover. Please contact support for assistance.
SendPal accepts credit cards and PayPal for all transactions. Transporters can withdraw their earnings using their IBAN details.
Transporters receive their payment after the delivery is marked as complete by the sender.
Yes, transporters are verified through a detailed registration process to ensure safety and reliability.
You can contact the transporter through the in-app chat feature after the request is confirmed.
Yes, your personal information is encrypted and stored securely in compliance with privacy laws.
If your package is lost or damaged, report it to SendPal support immediately for investigation and assistance.
SendPal uses encryption to protect your data and ensures secure transactions through trusted payment gateways.
Yes, SendPal allows international shipments. Ensure you comply with customs regulations for the destination country.
You can contact the transporter through the in-app chat feature after the request is confirmed.
You can track your shipment using the in-app chat feature with the transporter.
If your shipment is delayed, please contact SendPal support for assistance and updates.
Prohibited items include hazardous materials, illegal substances, and items restricted by international regulations.
