Terms and Conditions

AGREEMENT TO OUR LEGAL TERMS

DEFINITIONS

“Platform” or “SendPal” means SendPal, the online marketplace and mobile application that enables Senders and Transporters to connect for the delivery of items.

“Sender” means a user who posts a Delivery Request seeking carriage of an item.

“Transporter” means a user who registers a trip and accepts Delivery Requests to carry items on behalf of a Sender.

“Delivery Request” means a request posted by a Sender containing item description, pick-up and drop-off locations, preferred delivery date and any other information required to perform a delivery.

“Platform Fee” means the fee charged by SendPal for facilitating a Delivery Request.

“Transporter Fee” means the fee payable to the Transporter for completing the delivery, as agreed between the parties or set by the Platform.

“Consumer” means a natural person acting for purposes which are outside his trade, business, craft or profession.

“Business” means any user who is not a Consumer.

We are SendPal Global, Inc. (“Company,” “we,” “us,” “our”), a company registered in Delaware, United States, with our principal office located at 2261 Market Street STE 85264, San Francisco, CA 94114.

We operate the website https://sendpal.io (the “Site”), the mobile application SendPal (the “App”), as well as any other related products and services that refer or link to these legal terms (the “Legal Terms”) (collectively, the “Services”).

You can contact us by phone at (213) 985-3944, email at support@sendpal.io, or by mail to 2261 Market Street STE 85264, San Francisco, CA 94114, United States.

These Legal Terms constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“you”), and SendPal Global, Inc., concerning your access to and use of the Services. You agree that by accessing the Services, you have read, understood, and agreed to be bound by all of these Legal Terms.

We will provide you with prior notice of any scheduled changes to the Services you are using. The modified Legal Terms will become effective upon posting or notifying you by update@sendpal.io, as stated in the email message. By continuing to use the Services after the effective date of any changes, you agree to be bound by the modified terms.

We recommend that you print a copy of these Legal Terms for your records.

TABLE OF CONTENTS

1. OUR SERVICES
2. PLATFORM ROLE AND MARKETPLACE NATURE
3. USER CATEGORIES AND ROLES
4. SENDER OBLIGATIONS AND REPRESENTATIONS
5. TRANSACTION PROCESS AND ESCROW
6. PROHIBITED ITEMS AND RESTRICTIONS
7. SHIPPING AND TRANSPORTATION COMPLIANCE
8. INTELLECTUAL PROPERTY RIGHTS
9. USER REPRESENTATIONS
10. USER REGISTRATION
11. IDENTITY VERIFICATION AND KYC
12. PROHIBITED ACTIVITIES
13. USER GENERATED CONTRIBUTIONS
14. CONTRIBUTION LICENSE
15. GUIDELINES FOR REVIEWS
16. MOBILE APPLICATION LICENSE
17. SOCIAL MEDIA
18. ADVERTISERS
19. PAYMENT TERMS AND CONDITIONS
20. PLATFORM FEES
21. CANCELLATION AND REFUND POLICY
22. LIABILITY LIMITATIONS
23. DISPUTE HANDLING AND RESOLUTION
24. DATA PROTECTION AND PRIVACY
25. SERVICES MANAGEMENT
26. PRIVACY POLICY
27. COPYRIGHT INFRINGEMENTS
28. TERM AND TERMINATION
29. MODIFICATIONS AND INTERRUPTIONS
30. GOVERNING LAW
31. DISPUTE RESOLUTION
32. CORRECTIONS
33. DISCLAIMER
34. LIMITATIONS OF LIABILITY
35. INDEMNIFICATION
36. USER DATA
37. ELECTRONIC COMMUNICATIONS, TRANSACTIONS, AND SIGNATURES
38. CALIFORNIA USERS AND RESIDENTS
39. INTERNATIONAL USERS
40. FORCE MAJEURE
41. MISCELLANEOUS
42. CONTACT US

1. OUR SERVICES

The information provided when using the Services is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country. Accordingly, those persons who choose to access the Services from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable.

1.1 Regulatory Compliance Framework

1. Transportation and Logistics Compliance
   • Users must comply with all local, national, and international regulations related to transporting goods, including customs declarations, restricted/prohibited items, and weight or dimension limits.
   • All transportation activities must comply with applicable Department of Transportation (DOT), International Air Transport Association (IATA), and International Civil Aviation Organization (ICAO) regulations.
   • Transporters must ensure they have appropriate licenses and permits for cross-border transportation when applicable.
   • SendPal reserves the right to suspend or terminate any transaction that violates shipping laws or puts transporters at legal or physical risk.
2. Data Protection and Privacy Regulations
   • SendPal processes personal data in accordance with applicable data privacy laws, including:
     • General Data Protection Regulation (GDPR) for users in the European Union
     • California Consumer Privacy Act (CCPA) for users in California
     • Personal Information Protection and Electronic Documents Act (PIPEDA) for users in Canada
     • Other applicable regional data protection laws
   • Users must not misuse or share personally identifiable information (PII) of others obtained through the platform.
   • Data transfers are conducted in compliance with applicable cross-border data transfer mechanisms.
3. Anti-Money Laundering (AML) and Know Your Customer (KYC)
   • To comply with AML regulations, SendPal may request identity verification via third-party services.
   • Financial transactions (e.g., transporter withdrawals) may be subject to review and documentation requirements, especially for large transfers or flagged activity.
   • Users may be required to provide additional documentation for transactions exceeding certain thresholds.
   • We reserve the right to freeze accounts and report suspicious activities to relevant authorities.
4. Payment Security Standards
   • All payments processed through SendPal are secured via PCI-DSS compliant payment gateways (e.g., Stripe, PayPal).
   • Users agree not to bypass the platform’s payment system or engage in off-platform transactions that undermine transaction security.
   • All financial data is encrypted using industry-standard protocols.
5. Trade and Export Compliance
   • Users must not use SendPal in countries or regions subject to U.S., EU, or UN sanctions.
   • Users cannot send packages to individuals or entities listed on government-sanctioned lists (OFAC, BIS, etc.).
   • Export-controlled items require appropriate licenses and documentation.
   • Users are responsible for obtaining all necessary export/import permits.

2. PLATFORM ROLE AND MARKETPLACE NATURE

2.1 Third-Party Marketplace

SendPal provides an online marketplace that enables Senders and Transporters to find and contract with each other for the carriage of items. SendPal does not itself carry, transport or handle items.

Unless otherwise expressly stated in a local notice, the contract for the carriage of an item is concluded directly between the Sender and the Transporter (the “Delivery Contract”). SendPal acts solely as an intermediary that facilitates matching, communication, payment processing and provision of the Platform.

SendPal do not:

• Act as a carrier, freight forwarder, or transportation company
• Take possession or control of packages
• Provide transportation services directly
• Guarantee the condition, safety, or timely delivery of packages
• Act as an agent for either Senders or Transporters

2.2 Platform Services

SendPal provides the following platform services:

• Technology infrastructure for user connections
• Payment processing and escrow services
• User verification and identity confirmation
• Communication tools and messaging system
• Dispute resolution assistance
• Customer support services
• Rating and review system
• Insurance coordination (where applicable)

2.3 Independent Contractor Relationship

All Transporters using the platform are independent contractors. SendPal does not:

• Exercise control over how, when, or where Transporters perform services
• Provide tools, equipment, or vehicles for transportation
• Set mandatory schedules or routes
• Consider Transporters as employees or agents

3. USER CATEGORIES AND ROLES

3.1 Senders

Senders are users who wish to send packages through our platform. Sender responsibilities include:

• Providing accurate package descriptions and dimensions
• Ensuring packages comply with all applicable regulations
• Properly packaging items for transportation
• Providing clear delivery instructions
• Making timely payments through the platform
• Being available for package handover and delivery coordination
• Reporting any issues promptly through proper channels

3.2 Transporters

Transporters are users who offer to carry packages for Senders. Transporter responsibilities include:

• Providing accurate travel information and schedules
• Maintaining clear communication with Senders
• Handling packages with reasonable care
• Completing deliveries as agreed upon
• Complying with all transportation regulations
• Maintaining valid identification and travel documents
• Reporting any issues or delays immediately
• Following customs and immigration procedures

3.3 User Eligibility Requirements

All users must:

• Be at least 18 years of age
• Have legal capacity to enter into contracts
• Provide valid identification for verification
• Maintain accurate profile information
• Comply with all applicable laws in their jurisdiction
• Not be listed on any prohibited person lists

3. SENDER OBLIGATIONS AND REPRESENTATIONS

When posting a Delivery Request, the Sender must:

• Accurately describe the item, including contents, dimensions, weight and value.
• Declare if the item will cross borders and provide all required customs documentation.
• Confirm the item is neither prohibited nor restricted under SendPal’s Prohibited Items list and all applicable laws.
• Pack the item securely and comply with any Transporter instructions and applicable carrier/airline/security rules.

The Sender represents and warrants that the item and its transportation are lawful and agrees to indemnify SendPal and the Transporter for losses, fines or penalties arising from incorrect declarations or unlawful items, except where SendPal is liable under applicable law.

TRANSPORTER OBLIGATIONS AND REPRESENTATIONS

By accepting a Delivery Request, the Transporter confirms they are legally permitted to carry the item and enter the destination country with it. Transporters must not accept items that are prohibited or unsafe to transport.

Transporters are independent users, not employees or agents of SendPal. They are responsible for their own taxes and compliance. For high-value deliveries, SendPal may request ID, insurance, or permits before acceptance.

Transporters may be required to provide proof of delivery (photo, signature, etc.).

4. TRANSACTION PROCESS AND ESCROW

4.1 Transaction Lifecycle

1. Request Creation: Senders create delivery requests with package details and requirements
2. Matching: Transporters review and respond to suitable requests
3. Agreement: Sender selects a Transporter and terms are finalized
4. Payment: Sender makes payment, held in escrow by SendPal
5. Package Handover: Package is transferred to Transporter with confirmation
6. Transportation: Transporter carries package according to agreed terms
7. Delivery: Package is delivered to recipient with confirmation
8. Payment Release: Funds are released to Transporter after successful delivery

4.2 Escrow System

4.3 Delivery Confirmation

Delivery must be confirmed through one of the following methods:

• Digital confirmation by recipient through the app
• Photo confirmation of delivery with timestamp
• SMS/email confirmation from verified recipient
• In-person handover with digital signature

5. PROHIBITED ITEMS AND RESTRICTIONS

5.2 Restricted Items

The following items may be transported with special approval and documentation:

• Electronics over $500 (requires purchase receipt)
• Cosmetics and beauty products (subject to quantity limits)
• Medical devices (requires documentation)
• Religious or ceremonial items
• Sporting goods and equipment

5.3 User Responsibility

6. SHIPPING AND TRANSPORTATION COMPLIANCE

6.1 Customs and Declaration Requirements

• All international shipments must include accurate customs declarations
• Senders must provide complete and truthful descriptions of package contents
• Commercial invoices may be required for items above certain values
• Transporters must declare carried items at customs checkpoints
• Any applicable duties and taxes are the Sender’s responsibility

6.2 Weight and Size Limitations

• Maximum weight per package: 50 lbs (23 kg) unless otherwise agreed
• Maximum dimensions: 36″ x 24″ x 24″ (91cm x 61cm x 61cm)
• Oversized items require special approval from both parties
• Airlines and transportation authorities may impose additional restrictions
• Transporters may set their own lower limits based on travel constraints

6.3 Documentation Requirements

• Photo documentation of package condition before and after transport
• Proof of purchase for high-value items
• Export/import permits for controlled goods
• Insurance documentation when applicable
• Chain of custody documentation for sensitive items

6.4 International Shipping Considerations

• Users must research destination country import restrictions
• Some countries prohibit commercial imports via personal travelers
• Currency restrictions may apply in certain jurisdictions
• Quarantine requirements may affect delivery timelines
• Political situations may impact service availability

7. INTELLECTUAL PROPERTY RIGHTS

7.1 Our Intellectual Property

We are the owner or the licensee of all intellectual property rights in our Services, including all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics in the Services (collectively, the “Content”), as well as the trademarks, service marks, and logos contained therein (the “Marks”).

Our Content and Marks are protected by copyright and trademark laws (and various other intellectual property rights and unfair competition laws) and treaties in the United States and around the world.

The Content and Marks are provided in or through the Services “AS IS” for your personal, non-commercial use or internal business purpose only.

7.2 Your Use of Our Services

Subject to your compliance with these Legal Terms, including the “PROHIBITED ACTIVITIES” section below, we grant you a non-exclusive, non-transferable, revocable license to:

• Access the Services; and
• Download or print a copy of any portion of the Content to which you have properly gained access, solely for your personal, non-commercial use or internal business purpose.

7.3 User Content and Submissions

When you submit content to SendPal, you retain ownership of your intellectual property rights. However, you grant us certain rights as outlined in the “CONTRIBUTION LICENSE” section below.

8. USER REPRESENTATIONS

By using the Services, you represent and warrant that:

1. All registration information you submit will be true, accurate, current, and complete;
2. You will maintain the accuracy of such information and promptly update such registration information as necessary;
3. You have the legal capacity and you agree to comply with these Legal Terms;
4. You are not a minor in the jurisdiction in which you reside;
5. You are not located in a country subject to U.S. government embargo or designated as a “terrorist supporting” country;
6. You are not listed on any U.S. government list of prohibited or restricted parties;
7. You will not access the Services through automated or non-human means, whether through a bot, script or otherwise;
8. You will not use the Services for any illegal or unauthorized purpose;
9. Your use of the Services will not violate any applicable law or regulation;
10. You have the right to send or transport any packages you list on the platform;
11. You will comply with all customs, immigration, and transportation laws;
12. You will not engage in fraudulent, deceptive, or misleading practices.

9. USER REGISTRATION

9.1 Account Creation

To use certain features of the Services, you may be required to register for an account. During registration, you must:

• Provide accurate, current, and complete information
• Choose a secure password and keep it confidential
• Verify your email address and phone number
• Accept these Terms and Conditions
• Complete any required identity verification processes

9.2 Account Security

You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Immediately notifying us of any unauthorized use
• Logging out of your account when using shared devices
• Using strong, unique passwords
• Enabling two-factor authentication when available

9.3 Account Restrictions

We reserve the right to:

• Remove, reclaim, or change a username if deemed inappropriate
• Suspend accounts under investigation
• Require additional verification for high-risk activities
• Limit account functionality based on verification status
• Terminate accounts that violate these Terms

10. ACCOUNTS, IDENTITY & VERIFICATION

10.1 Verification Requirements

All users must complete identity verification before engaging in transactions. This includes one or multiple one of:

• Government-issued photo ID verification
• Address verification through utility bills or bank statements
• Phone number verification via SMS
• Email address confirmation
• Selfie verification to match photo ID

10.3 Verification Partners

We use third-party verification services such as:

• Identity verification providers (Persona)

11. PROHIBITED ACTIVITIES

You may not access or use the Services for any purpose other than that for which we make the Services available. The Services may not be used in connection with any commercial endeavors except those that are specifically endorsed or approved by us.

11.1 Platform Misuse

As a user of the Services, you agree not to:

• Systematically retrieve data or other content from the Services to create or compile, directly or indirectly, a collection, compilation, database, or directory without written permission from us
• Trick, defraud, or mislead us and other users, especially in any attempt to learn sensitive account information such as user passwords
• Circumvent, disable, or otherwise interfere with security-related features of the Services
• Use the Services to compete with us or create a similar platform
• Reverse engineer, decompile, or disassemble any part of the Services

11.2 Fraudulent Activities

Prohibited fraudulent activities include:

• Creating fake accounts or impersonating others
• Providing false package descriptions or travel information
• Attempting to bypass payment systems
• Manipulating ratings or reviews
• Engaging in money laundering or terrorist financing
• Using stolen payment methods
• Claiming packages were lost or damaged when they were not

11.3 Harmful Content and Behavior

Users must not:

• Upload or transmit viruses, malware, or harmful code
• Engage in harassment, bullying, or threatening behavior
• Post discriminatory, hateful, or offensive content
• Share sexually explicit or inappropriate material
• Spam or send unsolicited communications
• Violate others’ privacy or intellectual property rights

11.4 Legal and Regulatory Violations

Prohibited legal violations include:

• Transporting illegal or prohibited items
• Violating customs or immigration laws
• Failing to declare items properly
• Engaging in tax evasion or duty avoidance
• Violating export/import controls
• Supporting sanctioned entities or individuals

12. USER GENERATED CONTRIBUTIONS

The Services may invite you to chat, contribute to, or participate in blogs, message boards, online forums, and other functionality, and may provide you with the opportunity to create, submit, post, display, transmit, perform, publish, distribute, or broadcast content and materials to us or on the Services.

12.1 Types of Contributions

Contributions include but are not limited to:

• Package descriptions and photos
• User profiles and travel information
• Messages and communications
• Reviews and ratings
• Comments and feedback
• Support requests and responses

12.2 Content Standards

When creating Contributions, you represent and warrant that:

• The content is accurate, complete, and not misleading
• You own or have necessary rights to the content
• The content does not violate any laws or regulations
• The content does not infringe on others’ intellectual property
• The content is not defamatory, discriminatory, or harmful
• The content does not contain personal information of others
• The content is appropriate for a public audience

12.3 Content Moderation

SendPal reserves the right to:

• Monitor all user-generated content
• Remove or edit inappropriate content
• Suspend or ban users who violate content standards
• Report illegal content to authorities
• Use automated systems to detect violations

13. CONTRIBUTION LICENSE

By posting your Contributions to any part of the Services, you automatically grant, and you represent and warrant that you have the right to grant, to us an unrestricted, unlimited, irrevocable, perpetual, non-exclusive, transferable, royalty-free, fully-paid, worldwide right, and license to use your Contributions for:

• Operating and improving the Services
• Facilitating transactions between users
• Marketing and promotional purposes
• Legal and regulatory compliance
• Customer support and dispute resolution
• Safety and security monitoring

14. GUIDELINES FOR REVIEWS

Our review system helps build trust within the SendPal community. When posting a review, you must comply with the following criteria:

14.1 Review Requirements

• You must have completed a transaction with the person/entity being reviewed
• Reviews must be based on firsthand experience
• Reviews should be honest, fair, and constructive
• Reviews must not contain false or misleading information
• Reviews should focus on the transaction experience

14.2 Prohibited Review Content

Reviews must not contain:

• Offensive profanity, abusive, or hateful language
• Discriminatory references based on protected characteristics
• References to illegal activity
• Personal information about other users
• Content that violates others’ privacy
• Spam or promotional content
• Threats or intimidation

14.3 Review Manipulation

The following practices are strictly prohibited:

• Writing fake or fraudulent reviews
• Organizing campaigns to manipulate ratings
• Offering incentives for positive reviews
• Retaliating with negative reviews
• Creating multiple accounts to leave reviews

14.4 Review Management

SendPal may:

• Remove reviews that violate these guidelines
• Investigate suspicious review patterns
• Suspend users who manipulate reviews
• Use automated systems to detect fake reviews
• Consider reviews in dispute resolution processes

15. MOBILE APPLICATION LICENSE

15.1 Use License

If you access the Services via the App, then we grant you a revocable, non-exclusive, non-transferable, limited right to install and use the App on wireless electronic devices owned or controlled by you, strictly in accordance with these Legal Terms.

You shall not:

1. Decompile, reverse engineer, disassemble, or attempt to derive the source code of the App
2. Make any modification, adaptation, improvement, enhancement, translation, or derivative work from the App
3. Violate any applicable laws, rules, or regulations in connection with your access or use of the App
4. Remove, alter, or obscure any proprietary notice posted by us or our licensors
5. Use the App for any revenue-generating endeavor not specifically authorized
6. Make the App available over a network permitting access by multiple devices simultaneously
7. Use the App to create competitive or substitute products
8. Use the App to send automated queries or unsolicited communications
9. Use proprietary information or interfaces in unauthorized applications

15.2 App Store Terms

When you download our App from the Apple App Store or Google Play Store, additional terms apply:

• The license is limited to non-transferable use on compatible devices
• App Distributors have no obligation to provide maintenance or support
• App Distributors may refund purchase price for warranty failures
• You must comply with applicable third-party terms of agreement
• App Distributors are third-party beneficiaries of these terms

15.3 App Updates and Compatibility

• We may release updates to improve functionality and security
• Some updates may be required for continued service access
• Older versions may lose compatibility over time
• We recommend keeping the App updated to the latest version

16. SOCIAL MEDIA

You may link your SendPal account with third-party social media accounts by either:

1. Providing your third-party account login information through the Services; or
2. Allowing us to access your third-party account as permitted under the applicable terms and conditions

16.1 Social Media Integration

When you grant us access to your social media accounts, we may:

• Access and store publicly available content
• Import profile information to enhance your SendPal profile
• Enable social sharing features
• Identify contacts who also use SendPal
• Post updates on your behalf (only with explicit permission)

16.2 Third-Party Responsibility

16.3 Data Handling

• We will attempt to delete information obtained through third-party accounts upon disconnection
• Username and profile picture may be retained for system integrity
• You can deactivate social media connections through account settings
• Privacy settings on third-party platforms control what we can access

17. ADVERTISERS

We allow advertisers to display their advertisements and other information in certain areas of the Services, such as sidebar advertisements or banner advertisements. We simply provide the space to place such advertisements, and we have no other relationship with advertisers.

17.1 Advertising Guidelines

• All advertisements must comply with applicable laws and regulations
• Advertisements must not be misleading or deceptive
• We reserve the right to reject or remove any advertisement
• Advertisers are responsible for the content of their ads
• We do not endorse advertised products or services

17.2 User Responsibility

• Users interact with advertisers at their own risk
• We are not responsible for advertiser products or services
• Users should verify advertiser credentials independently
• Report inappropriate advertisements through proper channels

18. PAYMENT TERMS AND CONDITIONS

18.1 Accepted Payment Methods

SendPal accepts the following payment methods:

• Major credit cards (Visa, MasterCard, American Express)
• Debit cards with Visa or MasterCard logos
• PayPal and other digital wallets
• Bank transfers (for certain transactions)
• Apple Pay and Google Pay

18.2 Payment Processing

• All payments are processed through PCI-DSS compliant processors
• Payments are held in escrow until delivery confirmation
• Currency conversion may apply for international transactions
• Processing fees may be added to the transaction amount
• Payment authorization may be required for high-value transactions

18.3 Payment Security

18.4 Payment Issues

• Failed payments will be retried according to our retry policy
• Users will be notified of payment failures
• Chargebacks and disputes will be handled per processor policies
• Account restrictions may apply for payment issues
• Additional verification may be required for problem resolution

19. PLATFORM FEES

19.1 Service Fees

SendPal charges fees for facilitating transactions and maintaining the platform:

19.2 Fee Structure

• Fees are clearly displayed before transaction confirmation
• All applicable taxes will be added where required by law
• Fee changes will be communicated with 30 days advance notice
• Promotional rates may apply during special periods
• Users will see exact fee amounts before confirming any transaction

19.3 Payment of Fees

• Service fees are collected at the time of transaction
• Payment processing fees are handled by third-party processors
• Withdrawal fees may apply when transferring earnings
• Fee disputes must be raised within 30 days of the transaction
• Certain processing fees may be non-refundable even if the transaction is refunded

20. CANCELLATION AND REFUND POLICY

20.1 Cancellation by Senders

20.2 Cancellation by Transporters

• More than 48 hours before departure: No penalty
• 24-48 hours before departure: Warning issued
• Less than 24 hours: Account rating may be affected
• After package pickup: Must be approved by SendPal support
• Repeated cancellations may result in account restrictions

20.3 Refund Processing

• Refunds are processed within 5-10 business days
• Refunds are issued to the original payment method
• Processing fees are generally non-refundable
• Currency fluctuation may affect refund amounts
• Refund status can be tracked through the user account

20.4 Emergency Cancellations

In cases of emergencies, natural disasters, or force majeure events:

• Full refunds may be provided regardless of timing
• Alternative arrangements will be attempted
• Documentation may be required for emergency claims
• Account penalties will be waived for legitimate emergencies

21. LIABILITY LIMITATIONS

21.1 Platform Limitations

SendPal operates as a marketplace platform and has limited liability:

21.2 User Responsibilities

• Senders are responsible for properly packaging items for transport
• Transporters must handle packages with reasonable care
• Both parties should document package condition before and after transport
• Users should consider their own insurance for valuable items
• Both parties must report issues promptly through the platform

21.3 Third-Party Insurance

• Users may arrange their own insurance coverage for valuable items
• SendPal does not provide or arrange insurance services
• Users should check their existing insurance policies for coverage
• Travel insurance may cover some transportation scenarios
• Commercial shipping insurance is available through third-party providers

21.4 Risk Management

• Use the platform’s messaging system to communicate with other users
• Document package condition with photos
• Only transport items you’re comfortable taking responsibility for
• Report suspicious behavior or requests immediately
• Follow all applicable laws and regulations

22. DISPUTE HANDLING AND RESOLUTION

22.1 Dispute Categories

Common dispute types include:

• Package not delivered or delayed
• Package damaged or in wrong condition
• Payment issues or unauthorized charges
• Miscommunication about terms
• Safety or security concerns
• Violation of platform policies

22.2 Resolution Process

22.3 Evidence Requirements

When filing a dispute, users must provide:

• Photos or videos of package condition
• Communication records between parties
• Proof of value for damaged items
• Tracking or delivery confirmations
• Any relevant receipts or documentation

22.4 Dispute Outcomes

Possible resolutions include:

• Full or partial refunds to sender
• Payment adjustments for transporter
• Insurance claim processing
• Account warnings or restrictions
• Requirement for additional verification
• Account suspension or termination

23. DATA PROTECTION AND PRIVACY

23.1 Data Collection

We collect the following types of data:

• Personal identification information
• Contact details and communication preferences
• Transaction and payment information
• Location data for delivery purposes
• Device and usage analytics
• Communication records between users
• Verification and compliance documentation

23.2 Data Processing Legal Bases

We process personal data based on:

• Contract performance (facilitating transactions)
• Legitimate interests (platform security and improvement)
• Legal compliance (AML, KYC, tax requirements)
• User consent (marketing communications, cookies)
• Vital interests (safety and security emergencies)

23.3 Data Subject Rights

23.4 Data Retention

• Transaction data: 7 years (for legal compliance)
• Communication records: 3 years
• Marketing data: Until consent is withdrawn
• Account data: 2 years after account closure
• Verification documents: As required by law
• Dispute records: 5 years after resolution

23.5 International Data Transfers

• Data may be transferred to countries with adequate protection
• Standard Contractual Clauses used where necessary
• Adequacy decisions relied upon where available
• Users consent to necessary international transfers
• Additional safeguards implemented for sensitive data

24. SERVICES MANAGEMENT

We reserve the right, but not the obligation, to:

• Monitor the Services for violations of these Legal Terms
• Take appropriate legal action against anyone who violates these terms
• Refuse, restrict access to, or disable any Contributions
• Remove files and content that are excessive in size or burdensome
• Manage the Services to protect our rights and facilitate proper functioning
• Cooperate with law enforcement and regulatory authorities
• Implement additional security measures when necessary

24.1 Content Moderation

• Automated systems scan for prohibited content
• Human moderators review reported content
• Content may be removed without prior notice
• Users can appeal moderation decisions
• Repeat offenders face escalating consequences

24.2 Platform Maintenance

• Regular system updates and improvements
• Scheduled maintenance may cause temporary outages
• Security patches applied as needed
• New features rolled out periodically
• Legacy features may be deprecated with notice

25. PRIVACY POLICY

We care about data privacy and security. Please review our Privacy Policy: https://www.sendpal.io/privacy-policy.html. By using the Services, you agree to be bound by our Privacy Policy, which is incorporated into these Legal Terms.

25.1 Key Privacy Principles

• Data minimization – we collect only necessary information
• Purpose limitation – data used only for stated purposes
• Accuracy – we maintain accurate and up-to-date information
• Storage limitation – data retained only as long as necessary
• Security – appropriate technical and organizational measures
• Transparency – clear information about data practices

26. COPYRIGHT INFRINGEMENTS

We respect the intellectual property rights of others. If you believe that any material available on or through the Services infringes upon any copyright you own or control, please immediately notify us using the contact information provided below.

26.1 DMCA Notice Requirements

A valid DMCA notice must include:

• Physical or electronic signature of the copyright owner
• Identification of the copyrighted work claimed to be infringed
• Identification of the infringing material and its location
• Contact information of the complaining party
• Statement of good faith belief that use is not authorized
• Statement of accuracy under penalty of perjury

26.2 Counter-Notice Procedure

Users may file a counter-notice if they believe content was wrongly removed:

• Physical or electronic signature
• Identification of removed material and its former location
• Statement under penalty of perjury of good faith belief
• Consent to jurisdiction of federal district court
• Agreement to accept service of process

26.3 Repeat Infringer Policy

• Users who repeatedly infringe copyrights will be terminated
• Three strikes may result in permanent account suspension
• Appeals process available for disputed claims
• Educational resources provided to prevent future violations

27. TERM AND TERMINATION

These Legal Terms shall remain in full force and effect while you use the Services. WITHOUT LIMITING ANY OTHER PROVISION OF THESE LEGAL TERMS, WE RESERVE THE RIGHT TO, IN OUR SOLE DISCRETION AND WITHOUT NOTICE OR LIABILITY, DENY ACCESS TO AND USE OF THE SERVICES TO ANY PERSON FOR ANY REASON OR FOR NO REASON.

27.1 Grounds for Termination

We may terminate or suspend your account for:

• Violation of these Legal Terms
• Illegal or prohibited activities
• Fraudulent or deceptive behavior
• Repeated policy violations
• Non-payment of fees
• Abuse of other users or platform
• Security threats or risks
• Regulatory or legal requirements

27.2 Effects of Termination

Upon termination:

• Your right to access the Services ends immediately
• Outstanding transactions will be completed where possible
• Account data may be retained as required by law
• You remain liable for fees and obligations incurred
• Refunds will be processed according to our policies
• You may not create new accounts

27.3 Voluntary Account Closure

You may close your account at any time by:

• Completing all outstanding transactions
• Withdrawing any remaining balance
• Contacting customer support
• Following the account closure procedure
• Confirming closure through email verification

28. MODIFICATIONS AND INTERRUPTIONS

We reserve the right to change, modify, or remove the contents of the Services at any time or for any reason at our sole discretion without notice. However, we have no obligation to update any information on our Services.

28.1 Service Modifications

• Features may be added, modified, or removed
• Pricing and fee structures may change
• User interface and experience updates
• Security enhancements and bug fixes
• Integration with new third-party services
• Compliance updates for regulatory changes

28.2 Service Interruptions

Service availability may be affected by:

• Scheduled maintenance windows
• Emergency security updates
• Third-party service outages
• Network infrastructure issues
• Force majeure events
• Legal or regulatory requirements

28.3 Notification Procedures

• Major changes announced with 30 days notice
• Urgent changes may be implemented immediately
• Notifications sent via email and in-app messages
• Status page available for service updates
• Social media updates for widespread issues

29. GOVERNING LAW

These Legal Terms are governed by and interpreted following the laws of the State of California, United States, without regard to its conflict of law principles. You and SendPal Global, Inc. irrevocably consent that the courts of California shall have exclusive jurisdiction to resolve any dispute which may arise in connection with these Legal Terms.

29.1 Applicable Laws

• California state law for contractual matters
• Federal law for interstate commerce issues
• International law for cross-border transactions
• Local laws apply to specific jurisdictional requirements

29.2 Jurisdiction

• California state courts have primary jurisdiction
• Federal courts may have jurisdiction for certain matters
• International arbitration for cross-border disputes
• Local jurisdiction for specific regulatory matters

30. DISPUTE RESOLUTION

30.1 Binding Arbitration

Any dispute arising out of or in connection with these Legal Terms, including any question regarding its existence, validity, or termination, shall be referred to and finally resolved by arbitration under the rules of the American Arbitration Association (AAA).

30.2 Arbitration Restrictions

The Parties agree that:

• Arbitration is limited to disputes between the parties individually
• No arbitration shall be joined with any other proceeding
• No right to arbitrate on a class-action basis
• No right to bring purported representative actions
• Individual arbitration only

30.3 Exceptions to Arbitration

The following disputes are NOT subject to arbitration:

• Intellectual property rights enforcement
• Theft, piracy, or unauthorized use claims
• Claims for injunctive relief
• Small claims court matters (under $10,000)
• Emergency interim relief requests

30.4 Arbitration Process

• Written notice required before filing
• 30-day informal resolution period
• AAA rules govern filing and procedures
• Discovery limited to essential documents
• Award is final and binding
• Limited grounds for appeal

31. CORRECTIONS

There may be information on the Services that contains typographical errors, inaccuracies, or omissions, including descriptions, pricing, availability, and various other information. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update the information on the Services at any time, without prior notice.

31.1 Types of Corrections

• Pricing errors and fee miscalculations
• Service description inaccuracies
• Policy clarifications and updates
• Contact information corrections
• Feature functionality descriptions
• Legal and regulatory updates

31.2 Error Reporting

• Users can report errors through customer support
• In-app reporting tools available
• Email notifications for significant corrections
• Regular audits to identify discrepancies
• Version control for important documents

32. DISCLAIMER

32.1 No Warranties

We make no warranties or representations about:

• Accuracy or completeness of Services content
• Uninterrupted or error-free operation
• Security of data transmission
• Compatibility with user devices
• Results from using the Services
• Third-party content or services
• User-generated content accuracy

32.2 Third-Party Services

We do not warrant, endorse, guarantee, or assume responsibility for:

• Products or services advertised by third parties
• Hyperlinked websites or mobile applications
• Banner or other advertising content
• Social media integrations
• Payment processor services
• Verification service providers

32.3 User Responsibility

33. LIMITATIONS OF LIABILITY

33.1 Damage Exclusions

Our liability excludes:

• Lost profits or business opportunities
• Lost data or corrupted files
• Business interruption costs
• Consequential or indirect damages
• Punitive or exemplary damages
• Third-party claims against you
• Costs of substitute services

33.2 Liability Cap

33.3 State Law Variations

CERTAIN US STATE LAWS AND INTERNATIONAL LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS.

34. INDEMNIFICATION

You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, and all of our respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand, including reasonable attorneys’ fees and expenses, made by any third party due to or arising out of:

34.1 Indemnification Triggers

• Your use of the Services
• Breach of these Legal Terms
• Any breach of your representations and warranties
• Your violation of the rights of a third party, including but not limited to intellectual property rights
• Any overt harmful act toward any other user of the Services with whom you connected via the Services
• Your violation of any applicable laws or regulations
• Your transportation or handling of prohibited items
• Claims arising from packages you send or transport

34.2 Indemnification Process

• We will notify you of claims subject to indemnification
• You must cooperate in defense of such claims
• We may assume exclusive defense at your expense
• Settlement requires our prior written consent
• You pay all costs, fees, and damages

34.3 Indemnification Limitations

• Indemnification excludes our gross negligence
• Does not cover our willful misconduct
• Limited to claims directly caused by your actions
• Must be reasonable and documented costs

35. USER DATA

We will maintain certain data that you transmit to the Services for the purpose of managing the performance of the Services, as well as data relating to your use of the Services. Although we perform regular routine backups of data, you are solely responsible for all data that you transmit or that relates to any activity you have undertaken using the Services.

35.1 Data Responsibility

35.2 Data Backup Practices

• Regular automated backups performed
• Multiple backup locations maintained
• Disaster recovery procedures in place
• No guarantee of data recovery
• Users should maintain their own backups

35.3 Data Export

• Users can export their data upon request
• Standard formats provided where possible
• Processing time may vary by request size
• Some data may not be exportable due to security
• Fees may apply for large data exports

36. ELECTRONIC COMMUNICATIONS, TRANSACTIONS, AND SIGNATURES

Visiting the Services, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications, and you agree that all agreements, notices, disclosures, and other communications we provide to you electronically, via email and on the Services, satisfy any legal requirement that such communication be in writing.

36.1 Electronic Agreement Validity

36.2 Legal Equivalence

You hereby waive any rights or requirements under any statutes, regulations, rules, ordinances, or other laws in any jurisdiction which require:

• An original signature
• Delivery or retention of non-electronic records
• Payments or granting of credits by means other than electronic means
• Physical delivery of legal notices
• Wet ink signatures on contracts

36.3 Electronic Record Keeping

• All transactions recorded electronically
• Digital timestamps for all activities
• Secure storage of electronic records
• Audit trails maintained for compliance
• Records available for legal proceedings

37. CALIFORNIA USERS AND RESIDENTS

If any complaint with us is not satisfactorily resolved, you can contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, California 95834 or by telephone at (800) 952-5210 or (916) 445-1254.

37.1 California Consumer Privacy Rights

Under the California Consumer Privacy Act (CCPA), California residents have the right to:

• Know what personal information is collected
• Know whether personal information is sold or disclosed
• Say no to the sale of personal information
• Access personal information
• Request deletion of personal information
• Equal service and price, even if you exercise your privacy rights

37.2 California Online Privacy Protection Act

• Our Privacy Policy describes information collection practices
• We respond to “Do Not Track” signals where required
• Third-party tracking is disclosed in our Privacy Policy
• Users can review and request changes to their information

37.3 California Unruh Civil Rights Act

• Equal access to services regardless of protected characteristics
• No discrimination based on disability, race, gender, etc.
• Accessibility accommodations available upon request
• Complaint procedures for discrimination issues

38. INTERNATIONAL USERS

38.1 Jurisdictional Compliance

International users must ensure compliance with:

• Local laws regarding cross-border commerce
• Import/export regulations in their country
• Currency exchange and reporting requirements
• Tax obligations in their jurisdiction
• Consumer protection laws
• Data protection regulations (GDPR, etc.)

38.2 Service Availability

• Services may not be available in all countries
• Restrictions may apply in sanctioned jurisdictions
• Payment methods vary by location
• Customer support hours may differ
• Language support varies by region

38.3 Currency and Taxation

• All prices displayed in USD unless otherwise noted
• Currency conversion rates applied at time of transaction
• Local taxes may apply to transactions
• VAT/GST collected where required
• Tax reporting assistance available

38.4 Data Transfers

39. FORCE MAJEURE

39.1 Force Majeure Events

Neither party shall be liable for any failure or delay in performance under these Terms which is due to:

• Natural disasters (earthquakes, floods, hurricanes)
• War, terrorism, or civil unrest
• Government actions or regulatory changes
• Pandemic or public health emergencies
• Strikes or labor disputes
• Internet or telecommunications failures
• Power outages or utility failures
• Acts of God or other unforeseeable circumstances

39.2 Force Majeure Procedures

• Affected party must notify the other party promptly
• Reasonable efforts to minimize impact required
• Performance obligations suspended during event
• Services resumed when circumstances permit
• Alternative arrangements made where possible

39.3 Extended Force Majeure

• If force majeure continues for 90+ days, either party may terminate
• Refunds processed for undelivered services
• No penalties applied for force majeure delays
• Insurance claims may be processed where applicable

40. MISCELLANEOUS

40.1 Entire Agreement

These Legal Terms and any policies or operating rules posted by us on the Services or in respect to the Services constitute the entire agreement and understanding between you and us. Our failure to exercise or enforce any right or provision of these Legal Terms shall not operate as a waiver of such right or provision.

40.2 Severability

If any provision or part of a provision of these Legal Terms is determined to be unlawful, void, or unenforceable, that provision or part of the provision is deemed severable from these Legal Terms and does not affect the validity and enforceability of any remaining provisions.

40.3 Assignment

• We may assign any or all of our rights and obligations to others at any time
• You may not assign your rights under these Terms without our written consent
• Assignment may occur in connection with mergers or acquisitions
• Notice will be provided for material assignments

40.4 No Third-Party Beneficiaries

These Legal Terms do not create any third-party beneficiary rights except as expressly stated herein. There is no joint venture, partnership, employment or agency relationship created between you and us as a result of these Legal Terms or use of the Services.

40.5 Waiver

• No waiver of any term shall be deemed a continuing waiver
• Our failure to assert any right does not waive that right
• Waivers must be in writing and signed by authorized representatives
• Partial waivers do not affect remaining rights

40.6 Survival

The following provisions survive termination of these Terms:

• Intellectual Property Rights
• User Data and Privacy
• Indemnification
• Limitations of Liability
• Dispute Resolution
• Governing Law

40.7 Headings and Interpretation

• Headings are for convenience only and do not affect interpretation
• References to “including” are not limiting
• Singular terms include plural and vice versa
• Gender references include all genders
• Business days exclude weekends and holidays

40.8 Electronic Form

You hereby waive any and all defenses you may have based on the electronic form of these Legal Terms and the lack of signing by the parties hereto to execute these Legal Terms.

41. CONTACT US

In order to resolve a complaint regarding the Services or to receive further information regarding use of the Services, please contact us using the appropriate channel below:

41.1 Response Times and Procedures

• Urgent Safety Issues: Immediate response during business hours
• Account Security: Within 2 hours
• Payment Disputes: Within 24 hours
• General Support: Within 24-48 hours
• Legal Inquiries: Within 5 business days

41.2 Alternative Contact Methods

• Live Chat: Available on our website during business hours
• Social Media: Available on major platforms (for general inquiries only)

41.3 Emergency Contacts